Daniel Milholland

Biography

My name is Daniel Milholland. I am currently employed at IBM as a MaaS360 - Technical Support Engineer. MaaS360 is a Mobile Device Management (MDM) service offered by IBM, we have multiple locations around the world! My duties include troubleshooting mobile devices (iOS/Android/macOS/Windows 10) and providing walk-through for new users. Additionally I provide support for System Administrators leveraging the MaaS360 Cloud Extender software. MaaS360’s Cloud Extender allows for Active Directory User Visibility/Authentication, APNS Email notifications, VPN, Identity Certificates, Exchange ActiveSync Integrations, and more. It is critical that the service be available at all times for End Users.

Experience

Mobile Device Managment

My experience with MaaS360 has taught me much with regards to Mobile OS. I have experience with configuring device policies for Android, iOS, macOS, and Windows 10. With the state of Android rapidly changing in the MDM market I strive to keep myself updated with the latest API changes/deprecations, and new features.

Programming & Development

My knowledge in programming started out as a hobby. In which I had a passion for understanding and manipulating how software worked at the coding level. I started by modifying my gaming files, and branched into learning how to develop websites. My desire to learn never has stopped. I attribute most of my knowledge to my friends and coworkers who have provided me with a healthy community to learn and grow. My focus has been in interacting with Restful services, but I’ve had a hand in creating iOS applications, Desktop add-ons, and much more.